Clearing your Cache

If Testwise is displaying an error or maintenance message, failing to function, looks unusual or is behaving in an unexpected way, this is typically an issue with cached data.

Online systems often save previous versions of their addresses in local systems, and when an update to Testwise clashes with stored data it can cause usability issues.

To rectify this issue, clear browsing history for time range: all time, including cookies and load the page again.

Please see instructions below on how to clear the cache for your browser.

Google Chrome:

1. Click the three dots in the top-right corner.

2. Go to More tools > Clear browsing data.

3. Time range: Choose Last 7 days.

4. Select Cached images and files.

5. Click Clear data.

Microsoft Edge:

1. Click the three dots in the top-right corner.

2. Go to Settings > Privacy, search, and services.

3. Under Clear browsing data now, click Choose what to clear.

4. Time range: Select Last 7 days.

5. Select Cached images and files.

6. Click Clear now.

Safari (Mac):

Safari does not offer a specific time range like 7 days for clearing cache. It will clear all cached data.

1. Click Safari in the top menu.

2. Go to Preferences > Privacy.

3. Click Manage Website Data.

4. Click Remove All and confirm.

Safari (iPad):

• Open the Settings App on your iPad.

• Scroll down and tap on Safari.

• Scroll down and tap on "Clear History and Website Data."

• Choose “All history”.

• Confirm by tapping "Clear" in the pop-up window.