Using Testwise

If you have recently purchased, or are interested in purchasing, our Testwise online testing service, GL Assessment offer short e-learning modules to demonstrate the set up and best practice for the use of Testwise. To begin with, we recommend you check how your IT systems are likely to perform against our Testwise testing platform.

To access all of our support documents, take a look at our Testwise help and guidance notes.

Testwise Full User Guide

Getting Started

Initial Setup

Managing Students

Creating A Sitting

Administering A Test

Running Reports


What are the system requirements for the platform?

The system requirements can be found here:

Does the platform allow you to administer assessments on tablets?

​We are in the process of ensuring all digital products are tablet compatible. Currently, CAT4 and PASS can be taken on a tablet, as can Baseline.

Are there any instructions for pupils on how to access the tests?

Yes - We have created instructions that pupils can use to access the online tests.

Are Lucid products available on the platform?

Lucid Exact is available on the Testwise platform.

Is there training on how to use the platform?

Visit our Testwise help site here – – that all schools can access that provides step-by-step guides to the platform. We have also developed a number of short e-learning modules which walk you through different stages of the platform.

We are confident that the varying support mechanisms will provide existing Testwise users all the information they need to be able to use the new platform.

If you have a particular question about the new platform, then our Technical Support team will be able to help. They can be contacted in the following ways:


0330 123 5375
[email protected]

1800 806 185
[email protected]


+44 (0)20 8996 3369
[email protected]

Testwise Technical Support

If you are having any technical difficulties with your online testing platform, please get in touch, you will find details below:

UK: 0330 123 5375
[email protected]

ROI: 1800 806 185
[email protected]

International: +44 (0)330 123 5375
[email protected]

AnyDesk Remote Support

Our Testwise Technical Support team may ask you to download the GL Education Remote Connection software. This is available by clicking the button below.


AnyDesk Firewall Instructions