Problems signing in
When you want to shop with us or access your account, we ask you to sign in. If you find that your email address or password is not recognised, please make sure you are using the same email address and password that you used when you registered with us. If you can't remember your password, enter your email on the Password Reminder page, and we will email a reminder of what your password is. You can change your password, main email address or any of your other details at any time just by signing in to My Account.
If you still have problems signing in to your account, please contact Customer Services
If you are experiencing any other technical difficulties while using our site please email the [email protected]. To help us look into your problem please try to include as many of the following details as possible:
- Browser (Internet Explorer 6/7/8/9, Chrome, Firefox, Safari, iOS device, Android device etc)
- What page or category you were trying to access (e.g.product buy page, product listing page, login, basket etc)
- When the problem occurred
- Any error message that appeared on the screen at the time