More troubleshooting

Firewalls

Please check for firewalls on the client machines and server.

Check for particular ports being blocked by the firewall or a router.

These ports will normally be:

TCP Port 1433 (for SQL Server service)

UDP Port 1434 (for SQL Server Browser service)

You may need to add exceptions for these ports if they have been blocked See also the useful Microsoft ® link below:

http://technet.microsoft.com/en-us/library/cc646023.aspx

Log files

Log files (which may help in diagnosing SQL issues) in the generic folder path:

%ProgramFile%Microsoft SQL Server/MSSQLxx.xxx/MSSQL/Log

For example:

C:\Program Files\Microsoft SQL Server\MSSQL10.SQLEXPRESS\MSSQL\Log

Authentication and logon

Mixed Mode authentication is required in order to deploy and maintain Lucid network products. For example, the database installer tool used by Lucid network products when first launched needs the ‘sa’ account and its password in ordr to complete its job.

There is a way to change Windows authentication into Mixed Mode authentication. See this link below:

http://msdn.microsoft.com/en-us/library/ms188670.aspx

Other sources of help

Please look on our website first as some issues may be reported on the Technical Support pages there. See the website link below:

http://www.lucid-research.com/networksupport.htm

Please also check the software updates page on the Lucid Research website at

http://www.lucid-research.com/updatesdla.htm

Bug fixes are put there and are freely downloadable.

If this doesn’t help please email us at t[email protected]

We try and answer email queries within 24 hours, often sooner.

If you contact us by telephone then please have noted down in advance as many details about the problem encountered as possible, along with the software serial number.

Company address:

Lucid Research Limited

3 Spencer Street

Beverley

East Yorkshire

HU17 9EG

United Kingdom

Telephone: +44 (0)1482 882121

Fax: +44 (0)1482 882911

Website: www.lucid-research.com